How can I contact the Child Welfare Services?

Anyone can find themselves in a situation where they need help and support to provide proper care for their children. The Child Welfare Services has a duty to provide help to families in such cases.

Many people find it difficult to contact the Child Welfare Services, due to worry that their children will be removed from home. Removing a child from its home is termed a 'care order,' and is only considered an option in extreme cases. A care order is a very serious measure to take - both to the children and parents, and there must be a very good cause before this step is taken. This only happens in extreme cases, and most families in contact with the Child Welfare Services receives support measures to help the family at home.

Read more about care orders and stages in a child welfare case

Send a letter

You can send a letter through the postal service in which you explain that you are in need of help and would like an appointment with the Child Welfare Services. You can also send a letter through the postal service if you are concerned about a child. You will have to include a short explanation of the concern, who it concerns and how the Child Welfare Services can contact the person in question.

By telephone

You can phone the Child Welfare Services in the municipality the child lives in. You will be able to speak to a member of the Child Welfare Services about your concerns. You will be given advice and tips about what you should do next. You can remain anonymous.

Ask for a meeting

If you would like to meet the Child Welfare Services in person, you can set up an appointment for a meeting. Many Child Welfare Service offices have allocated time for advice and guidance meetings.

If you would like to have a meeting, call the Child Welfare Services in the municipality and ask if they have time to meet with you. You will be able to talk about your concerns and receive advice and guidance on what you should do next.  You may take someone with you for support. Ask for an interpreter if you need one.

Seek help and advice from the Family Counselling Offices

It is also possible to seek help and advice from the Family Counselling Offices. Families can obtain advice and talk about everyday problems, including about difficulties, conflicts or crises in the family.